This Privacy Policy explains how SimpliGrow, operated by Simpliflows LLC (“SimpliGrow,” “we,” “us,” or “our”), collects, uses, and protects information when you visit our website at http://simpligrowhq.com, submit a form, purchase a service, or communicate with us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information you provide directly: This may include your name, phone number, email address, business name, website URL, billing information, and any information you submit through our forms, scheduling pages, checkout pages, or communications with us.
Payment information: If you purchase a service from us, payment processing is handled through Stripe. We do not directly store your full credit card number. Stripe may collect and process your payment information according to its own privacy policy and terms.
Communication information: If you contact us by email, SMS, phone, form submission, or other method, we may collect and store those communications to respond to you and provide our services.
Website usage information: We may collect basic information about how visitors use our website, such as pages visited, device type, browser type, and general usage activity. We are not currently using Google Analytics or Meta/Facebook Pixel, but we may use analytics or advertising tools in the future.
2. How We Use Your Information
We may use your information to:
-Respond to inquiries and form submissions
-Provide services you request or purchase
-Send SMS and email follow-ups related to your request
-Send service updates, reminders, or marketing communications
-Process payments
-Improve our website, services, and customer experience
-Maintain records for business, tax, legal, and security purposes
-Prevent fraud, abuse, or unauthorized activity
3. SMS and Email Communications
When you submit a form or provide your phone number, you may consent to receive SMS messages from us. These messages may include follow-ups, service-related messages, appointment reminders, review requests, or occasional marketing communications.
Message and data rates may apply. Message frequency may vary. You can opt out of SMS messages at any time by replying STOP. You may also contact us at [email protected] to request removal from our SMS or email lists.
Consent to receive marketing SMS messages is not required as a condition of purchasing any goods or services.
4. How We Share Information
We do not sell your personal information.
We may share information with trusted third-party service providers that help us operate our business and deliver our services. These may include:
-Payment processors, such as Stripe
-CRM, automation, and communication platforms
-Website hosting providers
-Email and SMS service providers
-Scheduling, form, or marketing tools
-Contractors or team members who help us provide services
These third parties may only access information as needed to perform services for us.
We may also disclose information if required by law, to protect our legal rights, to prevent fraud or abuse, or in connection with a business transfer.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to help the website function, remember preferences, and understand website activity.
We are not currently using Google Analytics or Meta/Facebook Pixel, but we may add analytics or advertising tools in the future. If we do, those tools may collect information about your activity on our website and other websites.
You can adjust your browser settings to block or delete cookies.
6. Data Security
We take reasonable steps to protect the information we collect. However, no website, platform, or online transmission is completely secure. We cannot guarantee absolute security of your information.
7. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.
8. Your Choices
You may contact us to request that we update, correct, or delete certain personal information we have about you. We may need to keep certain information for legal, business, security, or accounting purposes.
You may opt out of marketing emails by using the unsubscribe link in an email or contacting us directly.
You may opt out of SMS messages by replying STOP or contacting us at [email protected].
9. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at:
